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Type Description of complaints related to service Action
Billing concerns Wrong billing Refund – 100% refund of disproportionate bill amount
Delay in service Delay Refund or Repeat of the Service – As per the patient’s request
Not satisfied with our service Unhappy after availing < 50% of service Refund - 50% of bill amount
Not satisfied with our service Unhappy after availing > 50% of service Refund - 25% of bill amount
Discontinuation of service Relocation - availed < 50% of service Refund - 75% of bill amount
Discontinuation of service Relocation - availed > 50% of service Refund - 25% of bill amount
Discontinuation of service Inability to continue service - availed < 50% of service Refund - 75% of bill amount
Discontinuation of service Inability to continue service - availed > 50% of service Refund - 25% of bill amount
Lacks patience Lacks patience Replace Health Officer
Language barrier Communication in different language Replace Health Officer
Misbehavior/rude Misbehavior Replace Health Officer
Skill set of officer Skill set related issue Replace Health Officer
Personal hygiene and grooming Grooming of Health Officer Replace Health Officer

Policy for Home Healthcare Packages

Proportionate refund is given for the balance period in case the services have not been availed, this will be at the discretion of CARE at HOME, if the cancellation is requested during the service period/tenure.

Mode of Refund

The mode of refund depends on the mode of payment used at the time of booking the service.

Payment Mode Refund Mode Time
Credit Card/Debit Card/Net Banking/Digital Wallet Refund will be processed to the same account used at the time of payment. 7-10 business days
Cash on Delivery Bank transfer to the bank account specified by the customer. 7-10 business days